Return, Refund & Exchange Policy

At Ritzz Designs, every outfit is carefully inspected before dispatch to ensure the highest quality standards.

As most of our products are designer, handcrafted, customized or made-to-order, we currently do not offer returns, refunds or exchanges for reasons such as:

• Change of mind
• Colour preference
• Size selection errors made by the customer
• Personal preference after delivery
• Delay caused by courier partners

To maintain complete transparency:

• Every order undergoes a strict quality inspection before dispatch.
• We may maintain quality-check photographs and videos of dispatched products for verification.
• For selected orders, customers may also request a video verification before dispatch (subject to availability).

Exceptions

A replacement may be considered only in the following situations:

• Wrong product received
• Product received in a severely damaged condition
• Missing item in the package

To be eligible:

• Contact us within 24 hours of delivery.
• Share an uninterrupted unboxing video starting from the unopened package showing the shipping label, opening process, and the issue.
• Claims submitted without a complete unboxing video may not be accepted.

Approved claims will be resolved through replacement of the same product or another suitable resolution at the discretion of Ritzz Designs.